Quote Converted

Webhook event fired when a quote is accepted or paid, converting it into a confirmed order

Overview

The Quote Converted event fires whenever a quote transitions into a confirmed order in Phasio. This is the recommended event to subscribe to if you need to react to new order placements — for example, syncing to an ERP, triggering fulfilment workflows, or notifying internal systems.

The payload structure is identical to the Order Created event.

When it triggers

This webhook fires on any of the following transitions:

A customer accepts a quote (e.g. selects "Accept Quote" in the storefront) before payment — used in deferred-billing flows such as purchase order or invoice payment. The paymentStatus will be UNPAID at this point.
A customer or manufacturer confirms payment by purchase order or invoice, transitioning the order to CONFIRMED.
A customer completes online payment (Stripe, PayPal, or similar), transitioning the order to PAID.
An order is created with payment pre-confirmed — for example, when a manufacturer commits an order on behalf of a customer with payment already arranged.

Note: This event may fire before orderNumber is assigned. When paymentStatus is UNPAID (customer acceptance without payment), orderNumber will be null. It is populated once payment is confirmed.

Payload

The payload structure is identical to the Order Created event. The decrypted payload is a JSON object with the following fields:

Field	Type	Nullable	Description
`orderId`	`number`	No	Unique identifier for the order.
`threadId`	`number`	Yes	Conversation thread ID associated with the order, if any.
`quoteNumber`	`string`	No	The quote number (e.g., `"Q-001"`).
`orderNumber`	`string`	Yes	The order number (e.g., `"ORD-001"`). `null` when the event fires on quote acceptance before payment.
`customerOrganisationId`	`number`	No	ID of the customer organisation that placed the order.
`customerOrganisationName`	`string`	No	Name of the customer organisation.
`createdDate`	`string`	No	ISO 8601 date-time when the order was originally created.
`kanbanColumnName`	`string`	Yes	Name of the Kanban column the order is currently in.
`kanbanColumnSequence`	`number`	Yes	Sequence number of the Kanban column.
`paymentStatus`	`string`	Yes	Current payment status — `"UNPAID"` (accepted, not yet paid), `"CONFIRMED"` (PO/invoice), or `"PAID"` (online payment).
`actorType`	`string`	Yes	The type of actor that triggered this event (`"MANUFACTURER"` or `"CUSTOMER"`).
`customReference`	`string`	Yes	Custom reference string set by the manufacturer or customer.
`parts`	`array`	No	List of parts in the order. See Part object.
`expenses`	`array`	No	List of additional expenses. See Expense object.
`pricing`	`object`	No	Pricing breakdown. See Pricing object.
`shipping`	`object`	Yes	Shipping details. See Shipping object. `null` if no shipping is configured.

For detailed documentation of nested objects (parts, expenses, pricing, shipping, address), see the Order Created event page.

Example payload

{
  "orderId": 12345,
  "threadId": 9876,
  "quoteNumber": "Q-001",
  "orderNumber": "ORD-001",
  "customerOrganisationId": 678,
  "customerOrganisationName": "Binder3D",
  "createdDate": "2025-06-15T10:30:00",
  "kanbanColumnName": "New Orders",
  "kanbanColumnSequence": 1,
  "paymentStatus": "PAID",
  "actorType": "CUSTOMER",
  "customReference": "PO-2025-0042",
  "parts": [
    {
      "id": 1,
      "specificationId": "550e8400-e29b-41d4-a716-446655440000",
      "name": "Bracket Assembly",
      "technology": "CNC Machining",
      "material": "Aluminum 6061",
      "quantity": 100,
      "pricePerPart": 12.50,
      "color": null,
      "infill": null,
      "precision": "Standard",
      "volume": 42.75,
      "area": 128.30,
      "width": 50.00,
      "height": 30.00,
      "depth": 10.00,
      "minBoundingBoxVolume": 15000.00,
      "minimumWallThickness": 1.20,
      "convexHullVolume": 48.50,
      "shrinkWrapVolume": 45.10,
      "postProcessings": [
        {
          "name": "Anodizing",
          "price": 2.00
        }
      ],
      "productionSteps": [
        {
          "name": "Machining",
          "sequence": 1
        },
        {
          "name": "Anodizing",
          "sequence": 2
        },
        {
          "name": "Quality Check",
          "sequence": 3
        }
      ]
    }
  ],
  "expenses": [
    {
      "id": 1,
      "name": "Setup Fee",
      "price": 50.00
    }
  ],
  "pricing": {
    "currency": "USD",
    "totalPrice": 1375.00,
    "totalLocalPrice": 1375.00,
    "shippingFee": 25.00,
    "taxPercentage": 10.00,
    "taxAmount": 125.00,
    "applyTaxToShipping": true,
    "discountPercentage": 5.00,
    "paymentDueDate": "2025-07-15",
    "topUpAmount": null
  },
  "shipping": {
    "shippingMethod": "FedEx Ground",
    "address": {
      "id": "addr-001",
      "street1": "123 Industrial Ave",
      "street2": "Suite 400",
      "city": "Austin",
      "state": "TX",
      "country": "US",
      "zip": "73301",
      "name": "Binder3D",
      "phone": "+1-555-0100",
      "email": "orders@binder3d.com",
      "residential": false
    }
  }
}

Quote Converted

Overview

When it triggers

Payload

Example payload

On this page