Order Created

Overview

The Order Created event fires when a new manufacturing order is created in Phasio. The payload contains the full order details including parts, pricing, expenses, shipping information, and production steps.

When it triggers

This webhook fires when:

A new order is created through the platform (via the UI or the API).
An order is committed — transitioning from a draft/quote state into a confirmed order.

Both the Order Created and Order Updated events share the same payload structure. The only difference is the triggering condition.

Payload

The decrypted payload is a JSON object with the following fields:

Field	Type	Nullable	Description
`orderId`	`number`	No	Unique identifier for the order.
`threadId`	`number`	Yes	Conversation thread ID associated with the order, if any.
`quoteNumber`	`string`	No	The quote number (e.g., `"Q-001"`).
`orderNumber`	`string`	Yes	The order number, assigned when the order is committed (e.g., `"ORD-001"`). `null` for uncommitted orders.
`customerOrganisationId`	`number`	No	ID of the customer organisation that placed the order.
`customerOrganisationName`	`string`	No	Name of the customer organisation.
`createdDate`	`string`	No	ISO 8601 date-time when the order was created (e.g., `"2025-06-15T10:30:00"`).
`kanbanColumnName`	`string`	Yes	Name of the Kanban column the order is in, if Kanban is configured.
`kanbanColumnSequence`	`number`	Yes	Sequence number of the Kanban column.
`paymentStatus`	`string`	Yes	Current payment status (e.g., `"PAID"`, `"UNPAID"`, `"PARTIALLY_PAID"`).
`actorType`	`string`	Yes	The type of actor that triggered this event (e.g., `"MANUFACTURER"`, `"CUSTOMER"`).
`customReference`	`string`	Yes	Custom reference string set by the manufacturer or customer.
`parts`	`array`	No	List of parts in the order. See Part object.
`expenses`	`array`	No	List of additional expenses. See Expense object.
`pricing`	`object`	No	Pricing breakdown. See Pricing object.
`shipping`	`object`	Yes	Shipping details. See Shipping object. `null` if no shipping is configured.

Part object

Each item in the parts array has the following fields:

Field	Type	Nullable	Description
`id`	`number`	No	Unique identifier for the order part.
`specificationId`	`string`	No	UUID of the part specification.
`name`	`string`	No	Name of the part (e.g., `"Bracket Assembly"`).
`technology`	`string`	No	Manufacturing technology (e.g., `"CNC Machining"`, `"SLS"`, `"FDM"`).
`material`	`string`	No	Material used (e.g., `"Aluminum 6061"`, `"PA12 Nylon"`).
`quantity`	`number`	No	Number of units ordered.
`pricePerPart`	`number`	No	Price per unit in the order's currency.
`color`	`string`	Yes	Color specification, if applicable.
`infill`	`string`	Yes	Infill percentage, if applicable (typically for 3D printing).
`precision`	`string`	Yes	Precision/tolerance level (e.g., `"Standard"`, `"High"`).
`volume`	`number`	Yes	Part volume in cubic units.
`area`	`number`	Yes	Part surface area in square units.
`width`	`number`	Yes	Bounding box width (X dimension).
`height`	`number`	Yes	Bounding box height (Y dimension).
`depth`	`number`	Yes	Bounding box depth (Z dimension).
`minBoundingBoxVolume`	`number`	Yes	Minimum bounding box volume.
`minimumWallThickness`	`number`	Yes	Minimum wall thickness of the part geometry.
`convexHullVolume`	`number`	Yes	Convex hull volume of the part.
`shrinkWrapVolume`	`number`	Yes	Shrink wrap volume of the part.
`postProcessings`	`array`	No	List of post-processing operations. See Post-processing object.
`productionSteps`	`array`	No	List of production workflow steps. See Production step object.

Post-processing object

Each item in the postProcessings array:

Field	Type	Nullable	Description
`name`	`string`	No	Name of the post-processing operation (e.g., `"Anodizing"`, `"Bead Blasting"`).
`price`	`number`	No	Price of the post-processing operation.

Production step object

Each item in the productionSteps array:

Field	Type	Nullable	Description
`name`	`string`	No	Name of the production step (e.g., `"Printing"`, `"Quality Check"`).
`sequence`	`number`	No	Order of the step in the production workflow (1-based).

Expense object

Each item in the expenses array:

Field	Type	Nullable	Description
`id`	`number`	No	Unique identifier for the expense.
`name`	`string`	No	Name of the expense (e.g., `"Setup Fee"`, `"Tooling"`).
`price`	`number`	No	Expense amount in the order's currency.

Pricing object

Field	Type	Nullable	Description
`currency`	`string`	No	ISO 4217 currency code (e.g., `"USD"`, `"EUR"`).
`totalPrice`	`number`	Yes	Total order price in the order's currency (including parts, expenses, shipping, tax, and discounts).
`totalLocalPrice`	`number`	Yes	Total order price converted to the manufacturer's local currency.
`shippingFee`	`number`	No	Shipping fee amount.
`taxPercentage`	`number`	No	Tax rate as a percentage (e.g., `10.00` for 10%).
`taxAmount`	`number`	No	Calculated tax amount.
`applyTaxToShipping`	`boolean`	No	Whether tax is applied to the shipping fee.
`discountPercentage`	`number`	Yes	Discount percentage applied to the order, if any.
`paymentDueDate`	`string`	No	ISO 8601 date when payment is due (e.g., `"2025-07-15"`).
`topUpAmount`	`number`	Yes	Additional top-up amount, if any.

Shipping object

Field	Type	Nullable	Description
`shippingMethod`	`string`	No	Shipping carrier and method (e.g., `"FedEx Ground"`).
`address`	`object`	Yes	Delivery address. See Address object.

Address object

Field	Type	Nullable	Description
`id`	`string`	Yes	Address identifier.
`street1`	`string`	Yes	Primary street address.
`street2`	`string`	Yes	Secondary street address (suite, unit, etc.).
`city`	`string`	Yes	City name.
`state`	`string`	Yes	State or province.
`country`	`string`	Yes	ISO 3166-1 country code (e.g., `"US"`, `"DE"`).
`zip`	`string`	Yes	Postal/ZIP code.
`name`	`string`	Yes	Recipient or location name.
`phone`	`string`	Yes	Contact phone number.
`email`	`string`	Yes	Contact email address.
`residential`	`boolean`	No	Whether this is a residential address.

Example payload

{
  "orderId": 12345,
  "threadId": 9876,
  "quoteNumber": "Q-001",
  "orderNumber": "ORD-001",
  "customerOrganisationId": 678,
  "customerOrganisationName": "Acme Manufacturing",
  "createdDate": "2025-06-15T10:30:00",
  "kanbanColumnName": "In Progress",
  "kanbanColumnSequence": 2,
  "paymentStatus": "PAID",
  "actorType": "CUSTOMER",
  "customReference": "PO-2025-0042",
  "parts": [
    {
      "id": 1,
      "specificationId": "550e8400-e29b-41d4-a716-446655440000",
      "name": "Bracket Assembly",
      "technology": "CNC Machining",
      "material": "Aluminum 6061",
      "quantity": 100,
      "pricePerPart": 12.50,
      "color": null,
      "infill": null,
      "precision": "Standard",
      "volume": 42.75,
      "area": 128.30,
      "width": 50.00,
      "height": 30.00,
      "depth": 10.00,
      "minBoundingBoxVolume": 15000.00,
      "minimumWallThickness": 1.20,
      "convexHullVolume": 48.50,
      "shrinkWrapVolume": 45.10,
      "postProcessings": [
        {
          "name": "Anodizing",
          "price": 2.00
        }
      ],
      "productionSteps": [
        {
          "name": "Machining",
          "sequence": 1
        },
        {
          "name": "Anodizing",
          "sequence": 2
        },
        {
          "name": "Quality Check",
          "sequence": 3
        }
      ]
    }
  ],
  "expenses": [
    {
      "id": 1,
      "name": "Setup Fee",
      "price": 50.00
    }
  ],
  "pricing": {
    "currency": "USD",
    "totalPrice": 1375.00,
    "totalLocalPrice": 1375.00,
    "shippingFee": 25.00,
    "taxPercentage": 10.00,
    "taxAmount": 125.00,
    "applyTaxToShipping": true,
    "discountPercentage": 5.00,
    "paymentDueDate": "2025-07-15",
    "topUpAmount": null
  },
  "shipping": {
    "shippingMethod": "FedEx Ground",
    "address": {
      "id": "addr-001",
      "street1": "123 Industrial Ave",
      "street2": "Suite 400",
      "city": "Austin",
      "state": "TX",
      "country": "US",
      "zip": "73301",
      "name": "Acme Manufacturing",
      "phone": "+1-555-0100",
      "email": "receiving@acme.com",
      "residential": false
    }
  }
}

Order Created

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